ZOSAVI SUPPORT
Here to help.
A question about your account. Something that isn’t working.
Let’s find your next step.
LET’S WORK IT OUT
Talk to ZOSAVI.
Send us a note. We’ll help you find the right next step.
Email support info@zosavi.comA little context helps.
- What you were trying to do, and what happened.
- Your iPhone model, iOS version, and ZOSAVI version.
- A screenshot, if useful, with personal details removed.
Please don’t send passwords, verification codes, full payment details, or health records.
A GOOD PLACE TO START
A few quick
answers.
I can’t sign in. What should I do?
Use the same sign-in method you used when you created your ZOSAVI account. If you used Sign in with Apple, choose that option again.
If you’re still stuck, email support with the error you see and the sign-in method you used. Never include your password or a verification code.
My subscription isn’t showing in the app.
Check that you’re using the Apple Account that made the purchase. In ZOSAVI, look for Restore purchases in your account or subscription settings.
If it still doesn’t appear, follow Apple’s purchase recovery guide or contact us with a description of what happens.
A meal estimate or AI response looks wrong.
AI results are estimates and can be inaccurate. Review them before saving or using them. Send support a description of the issue and, if useful, a screenshot with personal information removed.
ZOSAVI is for general wellness. It does not provide medical advice, diagnosis, or treatment.
How do I request account deletion?
In the ZOSAVI app, open the menu (☰) → Account & Plan → Sign out or delete account → Delete Account. You can delete right away or schedule deletion in 30 days. The privacy policy explains both options and what happens to your data.
Deleting your account does not cancel an Apple subscription. Manage your subscription separately. If you can’t access the app, email support for help with your request.
ZOSAVI support is provided by Vita App Inc. For medical concerns, contact a qualified clinician. In an emergency, contact local emergency services.