What to include
- • The email you use (or will use) for Zosavi.
- • Device and iOS version (e.g., iPhone 15 Pro, iOS 17.5).
- • Steps to reproduce the issue and any error messages.
- • Screenshots or a short screen recording if possible.
Support
Need help with Zosavi?
We respond to every support email. The quickest way to reach us is by emailing info@thevita.ai with a short description of what you need help with. We recently rebranded from Vita, so our support inbox still uses the thevita.ai address.
- Account help: login issues, email changes, or accessing your account.
- Billing questions: charges, plan changes, or refunds.
- Bug reports: screenshots or short recordings help us fix fast.
- Data/privacy: requests to export or delete your data.
If the email button does not open your mail app, copy info@thevita.ai and include the details below so we can resolve it quickly.
Other ways to reach us
- • DM us on our social channels linked in the footer.
- • Reply to any onboarding or product email you received.
- • For privacy requests, email privacy@thevita.ai.
- • Quick questions? Check the FAQ on the homepage.
We aim to respond within one business day. For urgent billing issues, include “URGENT” in your subject line.