Privacy Policy

Last updated: October 2, 2026

Vita App Inc. operates ZOSAVI. This policy describes information used by the ZOSAVI app. We use it to provide daily insights, meal estimates, and coaching, maintain the service, and respond to support requests. We do not sell or broker your health data.

Information ZOSAVI may process

• Account and subscription status needed to run the product and support billing questions.
• Meal photos, voice notes, barcodes, nutrition estimates, workouts, and app interactions you choose to provide.
• A restaurant's name, city, and country when you choose to add a restaurant to a meal.
• Apple Health signals you explicitly authorize, such as steps, workouts, sleep, and heart-rate trends.
• Device, crash, and diagnostic information used to keep the app reliable and secure.

Apple Health is your choice

Apple Health access is opt-in and controlled through iOS permissions. You can grant, limit, or revoke access at any time. ZOSAVI uses authorized health signals to provide features such as daily summaries, trends, and coaching context. Connecting Apple Health is optional; you can also enter information manually.

To review access, open the Health app, tap your profile, then find ZOSAVI under Apps. See Apple's Health data guide for current instructions. Turning off access stops future reads of those categories; it does not itself delete information already saved to your ZOSAVI account. For account deletion, see Deletion and choices below.

AI processing and your account

AI processing is part of the ZOSAVI account agreement. When you create an account, you agree to the Terms of Service and this Privacy Policy, including the AI processing described here. AI features such as Meal Scan, Solara coaching, workout planning, forecasting, and personalized insights use automated systems to interpret your inputs and produce educational estimates. To provide them, your photos, food descriptions, messages, and relevant health and wellness context are processed by our service providers, including Google Cloud/Firebase and OpenAI.

You can turn AI processing off at any time in the app under Settings & Support → AI & Privacy. While it is off, the app does not send new AI requests, and AI features such as Meal Scan, Solara coaching, workout planning, and personalized insights stop working. Manual logging, editing, and viewing your existing information keep working. Turning AI off does not recall requests already sent or delete files already uploaded. You choose whether to start a Solara conversation or submit a meal photo for analysis; those choices are separate from Apple Health permissions.

When you use an AI feature, the app sends the inputs needed for that request to ZOSAVI-controlled services on Google Cloud. Those services may send meal photos, food descriptions, messages, and relevant wellness context—such as authorized steps, sleep, activity, check-in, meal, water, and workout summaries—to OpenAI for server-side processing. The production app does not connect directly to OpenAI or contain an OpenAI credential.

Photos submitted for Quick Log analysis may be stored in Google Firebase Storage as part of providing that feature. We also keep pseudonymous records for usage limits and service protection; those records do not currently have a fixed automatic deletion period.

Service providers and AI retention

ZOSAVI configures OpenAI API requests with storage disabled and does not use OpenAI as the system of record for your meal or coaching history. OpenAI may still process and retain request data as permitted by our processor agreement and its security or legal obligations. ZOSAVI uses Google Firebase for services such as account authentication, cloud data and file storage, app integrity, analytics, crash reporting, and performance monitoring. Apple provides platform services such as Sign in with Apple, Apple Health permissions, and App Store billing.

AI outputs can be incomplete or inaccurate. Review results before saving them or acting on them. ZOSAVI provides general wellness guidance, not medical advice.

Location

ZOSAVI uses location for restaurants only when you choose to add a restaurant to a meal. You can then let the app use your iPhone's location (while you are using the app) or the location saved in the meal photo on your device, and Apple Maps uses it to suggest nearby places. Those coordinates are not sent to ZOSAVI. If you choose a restaurant, its name, city, and country are saved with that Solara conversation and sent to our AI provider with your request. You can type a restaurant instead of sharing a location.

If you track an outdoor workout with your iPhone, the app also uses your location on the device to measure distance, pace, and route. With your Apple Health permission, the route can be saved to Apple Health.

How information is used

• Operate the app, maintain your account, and provide the features you request.
• Generate forecasts, summaries, and coaching suggestions.
• Prevent abuse, debug issues, secure the service, and improve product quality.
• Respond to account, billing, privacy, and technical support requests.

What ZOSAVI does not do

• We do not sell or broker your health data.
• We do not use Apple Health data for advertising.
• We do not present forecasts as medical advice, diagnosis, treatment, or disease prevention.

Age requirements and children

ZOSAVI is for people 13 and older. Users under 18 cannot set weight-loss goals. We do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will delete it. If you believe a child under 13 has given us information, contact us at the address below.

Deletion and choices

In the ZOSAVI app, open the menu (☰) → Account & Plan → Sign out or delete account → Delete Account. You can delete right away or schedule deletion in 30 days. Deleting right away cannot be undone. If you schedule deletion, your account and data stay available until the deadline the app shows; to cancel, choose Keep my account in the same place and confirm your identity before that deadline. Signing in alone does not cancel a scheduled deletion. When deletion runs, the deletion process removes your account and associated content from ZOSAVI's active services. Some limited operational records, including pseudonymous usage records, may remain.

A limited deletion-fence record—such as the account identifier, request and completion timestamps, and deletion state—may remain briefly after completion so distributed deletion work can finish and be verified. Contact ZOSAVI support for privacy help, including if you cannot sign in. Deleting a ZOSAVI account does not cancel an App Store subscription. Apple bills and manages App Store subscriptions; follow Apple's cancellation instructions to cancel yours.

Health disclaimer

ZOSAVI forecasts, nutrition estimates, and coaching are general wellness information, not medical advice, diagnosis, treatment, or a substitute for a clinician.

Contact us

For privacy questions or help with your account information, email info@zosavi.com. You can also visit Support for account and app guidance.