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Support Account help

Your account.
Your next step.

Clear guidance for sign-in, subscriptions, and your data.

01 / ACCESS

Get back
to your day.

Sign in to ZOSAVI

Open the ZOSAVI app and use the sign-in method you used to create your account. If you signed up with Apple, choose Sign in with Apple again.

If sign-in fails, note the message you see and email support. Include your iPhone model and iOS version so we can better understand the issue.

Get sign-in help

02 / YOUR PLAN

Subscriptions,
made clearer.

Manage or cancel a subscription

Web membership management is not available yet. Check your current membership in the ZOSAVI app. Your basic details are available in your ZOSAVI Account.

For a subscription purchased through Apple, open your iPhone’s Settings → your name → Subscriptions, then select ZOSAVI. Apple shows your plan, renewal details, and available cancellation options.

Apple’s subscription guide

Restore a purchase

Make sure you’re using the Apple Account that made the purchase. Open ZOSAVI and choose Restore purchases in your account or subscription settings.

Help with missing purchases

Request a refund

Apple handles refunds for App Store purchases. Submit your request to Apple; eligibility and approval are determined by Apple.

Request a refund from Apple

03 / YOUR DATA

Understand
your choices.

Apple Health permissions

You choose which Apple Health data ZOSAVI can access through your iPhone’s permissions. You can review or revoke those permissions at any time.

Explore privacy choices

Delete your ZOSAVI account

In ZOSAVI Settings, choose Account Settings → Delete Account. For ZOSAVI 2026.5 and later, the account is frozen during a 30-day cancellation window, as described in our privacy policy. Sign back in during that window if you want to cancel the deletion request.

Account deletion does not cancel a subscription. Manage an Apple subscription in your Apple Account. If you need help with a web payment or can’t sign in, contact support.

Read the deletion policy

LET’S WORK IT OUT

Still need a hand?

Send us a note. We’ll help you find the right next step.

Email support info@zosavi.com

A little context helps.

  • What you were trying to do, and what happened.
  • Your iPhone model, iOS version, and ZOSAVI version.
  • A screenshot, if useful, with personal details removed.

Please don’t send passwords, verification codes, full payment details, or health records.